The Steorra Jewels Advantage
Under this assurance if there may be any problem with the goods we are able to:
- Get it repaired if it's a minor difficulty
- Replace the faulty product with a new piece if it can't be repaired
- Offer you shop credit for the quantity you had paid to purchase the item, if we've discontinued the design
This guarantee covers:
- Loss of color or polish.
- Any kind of breakage that isn't because of any mishandling of the product.
- Any production illness.
While we really need to be generous and honest to our customers, we've seen some misuse of this coverage wherein human beings have used the goods and then lower back them to assert their money again. So to prevent this sort of misuse, this warranty is not a money-back guarantee. You will either get the products repaired, changed or store credit score as referred to above.
Terms and conditions for the validity of guarantee
- The jewelry has been maintained properly as in step with the "Jewelry Care" coaching card given with jewelry.
- Store your jewelry in an airtight field or zip lock to preserve the polish for a long term
- Wipe off rings with a moist cloth and permit it dry completely earlier than storing. These aren't every day wear jewelry and adequate care have to be taken to guard these from direct contact with chemicals like perfume, hairspray etc. Long time period contact with water like bathing or swimming have to be avoided.
- Don’t use earrings cleaners made for gold or silver as they're too harsh for fashion jewelry
- There has not been any intentional or unintended mishandling with the product after it changed into obtained, until the validity of the guarantee.
- The client might want to set up to send the products to our workplace. Any declare could be processed simplest after the goods were acquired and inspected by means of our office. The client will even need to pay the delivery rate of sending the repaired/replaced objects lower back.
- Before the claim is processed we are able to look into the back merchandise and if we see any proof of mishandling with the products, the claims will now not be processed. Claims are processed simplest as soon as consistent with order
- The declare should be raised and the goods need to attain our office in the validity of warranty period.
For us first-rate means doing it proper even if no one is looking. We go through loopy stage of details before we positioned out our designs in the market. To capture all the ones details in half of a page is an not possible undertaking. But to provide you the gist of it, right here we have listed some major factors that make up our excellent requirements.
High Gold Plating With Thickened Polish :
The purpose why Steorra Jewels jewellery keeps it is shine for years is the excessive excellent High Gold plating that is finished the usage of kingdom of the artwork electromagnetic plating techniques. It is then completed with a thickened polish that locks inside the shine for future years.
High Grade Pearls & Best Crystals
We use best the top first-rate uncooked substances within the production of our jewelry. The crystals used in Steorra Jewels jewelry are both Swarovski crystals or top best AAA Austrian Crystals. Similarly the pearls utilized in our jewelry are venetian pearls, cultured pearls, or high fine shell pearls. The stones used in our cutting-edge jewelry are high fine faux cat eye, opal, ruby & different stones.
Advanced 360 Grinding
The Steorra Jewels signature jewelry is going thru a complicated process of 360 diploma grinding that ensures that Steorra jewellery appears clean and properly finished from all angles. Even in case you take a look at our jewellery from the back, it'll have a exceptional shine and finished surface. This guarantees that the jewelry is properly protected from the factors and there are not any issues of rusting or cracking of polish.
High Quality Alloy
All Steorra Jewels products are manufactured with excessive pleasant alloy that is free of any harmful factors. So there may be no lead, nickel or cadmium in our jewelry. We want to make certain that Steorra Jewels jewelry simplest gives you glad reminiscences.
In view of COVID 19 disaster and lack of manpower, reverse pickup for exchanges can be hampered/behind schedule in positive areas with effect from 1st of May, 2020 until in addition observe. Kindly touch the patron care for help.
If you need a bundle urgently, kindly contact the purchaser care to discover if the package deal may be brought by your preferred date/time.
We take a whole lot of care to check each and every piece earlier than packing and shipping them to you, so you do not have to fear about some thing. But we take into account that sometime you need to change your mind or there is probably a few troubles like sizing that you could simplest find out after receiving the products. So to cowl for the ones instances we offer an smooth change process. To avail this advantage, please word the subsequent points:
Send us the photo of the item inside 24 hours of receiving the parcel on WhatsApp wide variety +ninety one 93545 90903 or e-mail us at info@steorrajewels.Com. Any issues associated with disorder/damages/sizing ought to be raised within 24 hours of receiving the items, else they shall no longer be entertained.
Items need to be kept unused and with all the unique packing.
You can choose to exchange the object or receive store credit score for future purchases so that it will be legitimate for 1 year only from the date of buy. Exchange will no longer be allowed for objects on clearance sale, flash deals, festive gives or another bargain offers. The product choice for trade is difficulty to availability.
As soon as you notify us we can provoke the exchange manner and manual you via the problem unfastened procedure.
By default, Items can simplest be picked up from the same deal with to wherein it was shipped. For any change in address, please touch the customer care. Kindly tell the consumer care whilst the package is picked up from your cope with, ideally with the picture of the pickup receipt, so that we are able to maintain a song of the returning order
Our alternate coverage is legitimate for twenty-four hours when you acquire the product. To keep away from any misuse of this coverage, any cases of past due notification or any unreasonable demand may be dealt with on enterprise's discretion and we reserve the proper to not procedure the ones returns.
Only for the first trade the delivery is included by way of us. For any next exchanges on same order, customer will must observe the following steps:
Inform the patron care on Whatsapp or e-mail data@steorrajewels.Com inside 24 hours of receiving the objects
Send the product again to our office at their personal expense within 5 running days and share the courier receipt image with us in order that we can tune the order. The go back address might be supplied by using the consumer care team of workers
The object should be in its unique packing with all tags and coupons
The patron will ought to pay the shipping rate to get hold of second exchange order which could range from Rs a hundred-150 Rs relying upon their metropolis.
The next change order can be processed through us best after we acquire again the objects in due time body, with all of the unique packing (the outer plastic cover not wished) and in intact/undamaged form.
Customer can pick to change the object or obtain save credit score for destiny purchases to be able to be legitimate for 1 yr best. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or some other cut price gives
Please be affected person in the processing of exchanges, because there can be a slight postpone in processing the trade throughout festive and excursion season or because of the non-availability of the specific product.
Specific information of the goods like shade, uncooked fabric, length and so on are cited with each product. We write it in a totally smooth to study manner and we inspire all our customers to study it earlier than setting their order. However, if there is nonetheless a sizing problem on receiving the product, we can method the exchange with identical or or any other layout of your choice. It have to be mentioned that sizes and shades of the products can't be custom designed.
Items can handiest be returned in trade for other objects or save credit score. We don't offer refunds except a prepaid order is misplaced in transit or is undeliverable because of any reason. We will ship you the exchanged object or shop credit as soon as your returned product is acquired via us.
Failing to handover the goods in authentic packing regardless of of three pickup tries will bring about cancellation of change request.
Depending on wherein you live, the time it could take on your exchanged product to reach you, may also range.
No greater discounts can be availed on change products.
In instances of items, any returns or exchanges can only be initiated through the unique patron or the product.
We offer complete refunds in best the following two situations, with none exceptions:
1. A prepaid order is lost within the transit and the identical is marked as "misplaced" by using the transport organisation in monitoring reputation of the order.
2. A prepaid order isn't brought within 15 running days of ordering because of non serviceable pincode or a herbal calamity and the same is updated by way of the transport agency within the tracking status of the order.
Jewellery bins furnished along side the jewellery are complementary. We use strong and high pleasant containers and the primary purpose of the packing containers is to shield the jewelry in transit and make certain that it reaches you safely.
In uncommon occasions while there's any damage to the field in transit, jewelry containers will no longer be exchanged and are not included by assurance.
If you need extra jewelry container, it's going to charged one by one along side more delivery. Please touch our consumer care to enquire approximately the identical. This is best to help our present clients and we reserve the proper to disclaim any request of extra boxes to keep away from misuse of the branded steorra jewels boxes.
Also word that the layout and satisfactory of the packing containers is completely on our discretion and may be modified with none earlier be aware.
Note: Any consumer care troubles/queries will be resolved via our WhatsApp range +91 93545 90903 or you may electronic mail us at info@steorrajewels.Com. If we're unable to resolve your problem via these channels, our client care executive shall come up with a call.